Delivery Information

We realise that delivery is one of the main concerns that people have when ordering from anyone online. That said, at our heart, we're customers too. We, like you, want our products quickly, securely and cost efficiently - which is exactly what we aim to do at The Rope People.

Stock Information

While we do our best to stock as much of our range as possible, the vast numbers of available options including colour diameter and length (which reach tens of thousands) does mean that sometimes not every rope we sell will be in stock for same day despatch. However unlike many of our contemporaries we have select deals with our manufacturers and suppliers which enable them to ship some items directly to you from their warehouses in the UK, enabling us to get your order to you as fast as possible.

As with anything, mistakes and technological errors can occur and so if you wish to be 100% certain of stock availability, please give us a call or send us an email and we will go and physically check our stock levels for you.

Delivery & Despatch Times

We believe in fast delivery, and so our standard delivery method is for tacked, next working day courier service, subject to stock availability and orders being received by 3pm on a working day. For this fast service, delivery charges start from £4.95. Delivery charges relating to specific products will be shown prior to checkout. If it transpires an item is out of stock, we will request our supplier sends the item to you directly to save time. If this is not possible, we will contact you to see if you wish to continue with the order. However, even with the best intentions, mistakes and delays with couriers can occur and so deliveries can, at worst, take up to 21 working days (although this is extremely rare). European and International orders may take longer.

Free Delivery

Free delivery is offered on basket values exceeding a set threshold for UK Mainland addresses. There will be some items which will exceed this threshold (for example, chains), for which free delivery cannot be offered. In this instance we will contact you after you have completed the checkout to discuss delivery options and charges with you. If at that time you no longer wish to continue with the purchase then we will of course refund you in full. Should you wish to clarify any delivery charges, please contact us prior to checkout.

Despatch Times

Where items are in stock and ordered by the cut off time of 3pm on a working day (Monday to Friday, excluding public holidays), we will depsatch your order on the same day. Orders placed at weekends or on public holidays will be despatched on the next working day.

You can check the progress and status of your order at any time by logging into your account.

What Happens If You Order An Item That Is Out Of Stock?

If you buy an item that is not in stock you will have the following choices offered to you:

  1. Continue with your order as placed and to receive or collect your item once it is in stock.
  2. Select an alternative product - you will then either be refunded or required to pay any difference in price between that of the original product ordered and the alternative product as chosen.
  3. To cancel your order and receive a full refund.

For full terms and conditions, can be seen on our Terms and Conditions page.

 
The Rope People - Sun Aug 20 06:54:40 BST 2017 [web3]
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