We realise that delivery is one of the main concerns that people have when ordering from anyone online. That said, at our heart, we're customers too. We, like you, want our products quickly, securely and cost efficiently - which is exactly what we aim to do at The Rope People. Our customer reviews often praise the speed of delivery.
Delivery & Despatch Times:
We believe in fast delivery, and so our standard delivery method is for tracked, next working day courier service with a one hour time slot that you can change if you wish to do so (Scottish Highlands, Islands and British Isles please see below). Naturally, this is subject to stock availability, orders being received by 1pm on a working day (Monday to Friday excluding public holidays) and the delivery location. If it transpires an item is out of stock, we will request our supplier sends the item to you directly to save time. If this is not possible, we will contact you to see if you wish to continue with the order. Regardless, we will keep you updated if there are any undue delays in delivering your items. European and International orders may take longer.
Delivery Times - Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Isles of Scilly and Channel Islands:
To save having to charge additional delivery charges to these areas, we have chosen a delivery partner who aims to deliver parcels, tracked, within 3-5 working days, but this is cannot be guaranteed and is subject to your location. If you require a faster courier service, please contact us prior to ordering so we can quote you accordingly.
Where items are in stock and ordered by the cut-off time of 1pm on a working day (Monday to Friday, excluding public holidays), we will despatch your order on the same day. Orders placed at weekends or on public holidays will be despatched on the next working day.
Free Delivery is available on certain items and is stated on the checkout page. Although some items may attract Free Delivery, on rare occasions Delivery will still sometimes need to be charged after checkout depending upon the delivery address and nature of the item, but we will inform you of this before any charge for delivery is made. If we present a delivery charge you are unhappy with we will be happy to cancel your order and issue a full refund. We will never charge you additional postage without confirming with you first.
Signature On Delivery:
We require a signature on delivery for all orders, unless specified by you during the order process. If you request that we leave your delivery in a place without obtaining signature, we will rely upon our delivery partner to confirm that delivery was made as specified by you. If you have requested for your order to be delivered without a signature, we cannot accept responsibility for your order after our delivery partner has made delivery. Should your order go missing after our delivery partner delivers your order, we will be unable to repeat or refund your order. We therefore strongly suggest you sign for your order.
You can check the progress and status of your order at any time by logging into your account, by contacting us at [email protected], or by calling 01634 566 412.
Buy & Collect Information:
Buy and collect is available on articles that are indicated as "In Stock for Delivery or Collection". Other stock indicator messages mean the product is not located at our Rochester store and so can only be collected by prior arrangement. Please call or email us to discuss further.
We do request that you give us a minimum of 3 working hours after reserving your order before visiting the store to collect your item(s).
We strongly recommend you give us a call to ensure everything is ready prior to your travelling.
If the product you have purchased is not in stock, we will contact you as soon as possible using the details you have given us.
What Happens If You Order An Item That Is Out Of Stock?
If you buy an item that is not in stock, you will have the following choices offered to you:
- Continue with your order as placed and to receive or collect your item once it is in stock.
- Select an alternative product - you will then either be refunded or required to pay any difference in price between that of the original product ordered and the alternative product as chosen.
- To cancel your order and receive a full refund.
For full terms and conditions, can be seen on our Terms and Conditions page.